Repairs & Warranty

Jewelry is made to be worn, cherished, and passed through moments of life. Even with proper care, repairs may occasionally be needed. We want your Espiritu Nativo piece to remain with you for years to come, which is why we are pleased to offer repair services.

Warranty

All Espiritu Nativo jewelry purchased through our website is covered by one-year warranty against manufacturing defects in materials and workmanship. If a manufacturing defects is identified during the warranty period, we will repair or replace the item at no cost. Customers are responsible only for shipping costs.

What´s Not Covered

Our warranty does not cover:

• Normal wear and tear.
• Accidental damage.
• Misuse, neglect, or improper care.
• Damage caused by exposure to chemicals, saltwater, or excessive force.
• Alterations or repairs performed by third parties.

Please refer to our Jewelry Care guide for detailed recommendations on how to preserve your piece.

Repairs

Whenever possible, we prefer to repair rather than replace a piece, preserving its craftsmanship and history.

Repairs requested after the warranty period, or for damage not covered under warranty, may be completed for a fee based on extent of the work required and the materials needed. Every repair request is evaluated individually, and we cannot guarantee that all pieces can be repaired.

How Repairs Work

To request a repair, please contact us at info@espiritunativo.com with a brief description of the issue and, if possible, photographs of the piece.

Once we receive your request, our team will evaluate the repair and provide the available options, an estimated timeline, and any applicable cost before any work begins.

Repairs typically require 4-6 weeks from the date we receive the piece.

Additional Information

• Customers are responsible for all shipping costs associated with repairs.
• Repair times are estimates and may vary depending on the complexity of the work.
• We reserve the right to decline repair request when a repair is not technically possible or could compromise the integrity of the piece.